Terms of Service

Who we are

Endurio is an endurance training service made up of the Endurio mobile app, the website at endurio.app and the free training plans offered on that website (together, the "Services").

The Services are provided by Endurance Intelligence Ltd, a company registered in England and Wales under company number 16803435, whose registered office is at 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom ("Endurio", "we", "us" or "our").

You can contact us by email at support@endurio.app. We aim to reply within five working days.

About these terms

These terms of service ("Terms") form a legally binding agreement between you and us. They apply when you create an Endurio account, buy a subscription, or download a free training plan from our website.

In summary:

• Endurio is an AI coach. It is not a person, and it does not give medical advice.
• Premium is a subscription you buy through the Apple App Store or Google Play. It renews automatically until you cancel it in your store account.
• If you are a consumer, you have legal rights that these Terms do not affect.

The summary is for convenience. The full Terms below are what apply.

Our Privacy Policy explains how we use your personal data. It does not form part of these Terms, and agreeing to these Terms is not consent to any processing that the Privacy Policy says needs your separate consent.

Please read these Terms before you use the Services. If you do not agree to them, do not use the Services.

Eligibility

You must be at least 18 years old to create an account or buy a subscription.

The Services are for personal, non-commercial use by individuals. If you want to use Endurio for a team, club or business, please contact us first.

Your account

You sign in to the Endurio app with Sign in with Apple or Google Sign-In. You must give us accurate information and keep it up to date.

You are responsible for keeping access to your device and your Apple or Google account secure. Tell us promptly at support@endurio.app if you think someone else has accessed your Endurio account.

You can delete your account at any time in the app under Settings > Delete account. Deleting your account does not cancel a subscription bought through the App Store or Google Play; see Cancellation and refunds.

How the coach works

You are talking to an AI system

The Endurio coach is an artificial intelligence (AI) system. When you chat with the coach, the replies are produced automatically by large language models run by our AI providers. No person writes or checks a reply before you see it.

What the coach does

Depending on the features you use, the coach can:

• ask about your fitness, goals, target event and weekly availability, and build a training plan from your answers;
• adjust or reschedule sessions when you ask it to, or when your training data suggests a change;
• answer training questions and explain workouts;
• look up public information, such as race dates and event details, using web search;
• read data from services you choose to connect (see Connected services) if you have given the consent described in our Privacy Policy;
• send you messages, reminders and summaries in the app and as push notifications, if you allow notifications.

Limits of AI-generated content

AI-generated replies can be wrong, incomplete or out of date, even when they sound confident. The coach does not know your full medical history and cannot examine you. Treat its suggestions as general training guidance, check that they make sense for you, and use your own judgement before acting on them.

You can tell the coach that a suggestion does not suit you, change any planned session, or stop following the plan at any time.

Free plans from our website

The free training plans on endurio.app are generated from the event, date, level and availability you enter. They are standard plans, not individual coaching, and the same health and safety guidance applies to them.

Health and safety

Endurance training is physically demanding. It carries a risk of injury and illness and, in rare cases, serious harm.

The Services provide general fitness information. They are not a medical device and do not give medical advice, diagnosis or treatment.

Please check with a doctor or other qualified health professional:

• before you start a new training programme or significantly increase your training;
• if you have a medical condition, an injury, or are pregnant or recently gave birth;
• before you make any decision about your health based on something you read in the Services.

Stop exercising and seek medical help straight away if you feel chest pain, faintness, dizziness, unusual shortness of breath or any other warning sign. In an emergency, call your local emergency number. The coach cannot detect emergencies and cannot call for help.

Readiness, recovery and similar indicators in the app are estimates from the data available to us. They do not measure your health and should not replace how you feel or what a professional tells you.

Connected services

You can choose to connect other services to Endurio, such as Garmin Connect, Wahoo, COROS, Suunto, Apple Health and Health Connect. Which services are available can change and may differ by device and region.

When you connect a service:

• you authorise us to access the data and permissions you approve, and to use them only to provide the Services to you, for example to import workouts and wellness data, and send planned workouts to your device;
• your use of that service remains subject to its own terms and privacy policy, and its provider is responsible for it;
• we cannot guarantee that a connected service will stay available or keep sending data, because that is under its provider's control.

You can disconnect a service at any time in the app under Settings > Connections or in the other service. Our Privacy Policy explains what data we receive from each service and what happens to it when you disconnect.

Endurio is not affiliated with, endorsed by or sponsored by the providers of these services. Their names and marks belong to their owners.

Subscriptions and billing

Free and Premium features

Some features of the Services are free. Others need an Endurio Premium subscription. The app shows which features are included in Premium before you buy.

How you buy Premium

Premium is sold only as an in-app purchase through the Apple App Store (on iPhone) or Google Play (on Android). The store takes your payment and its terms apply to the payment. We use a subscription management service provider to confirm your subscription status with the store; we never see your card details.

Plans, prices and renewal

Premium is available as a monthly or an annual subscription. The price, the billing period and any free trial are shown in the app and by the store before you confirm the purchase, in your local currency and including any taxes the store applies.

Your subscription renews automatically at the end of each billing period, at the then-current price, until you cancel it. The store charges your payment method when the subscription renews. You can see the renewal date in your store account.

Free trials

If we offer a free trial, the app and the store will tell you its length and the price you will pay when it ends. Unless you cancel before the trial ends, it converts automatically to a paid subscription and the store charges you. Trial eligibility is set by the store.

Price changes

We may change the price of Premium for future billing periods. The store will tell you about a price increase before it applies and, where the store's rules require it, ask you to agree. If you do not agree, you can cancel before the new price applies, and your subscription will end at the end of the current period.

Restoring purchases

If you reinstall the app or change to a new device on the same store account, you can use Restore Purchases in the app to restore your subscription.

If a payment fails

If the store cannot take a renewal payment, it may retry for a short period. If payment is still not made, your access to Premium features ends, but your account and free features remain available.

Cancellation and refunds

How to cancel

You can cancel Premium at any time in your store account:

• on iPhone: Settings > [your name] > Subscriptions;
• on Android: Google Play > Payments and subscriptions > Subscriptions.

Deleting the Endurio app or your Endurio account does not cancel your subscription. When you cancel, Premium stays active until the end of the period you have already paid for, and you will not be charged again.

Your 14-day right to cancel

If you are a consumer in the UK or the EU, you normally have a right to cancel a contract for digital content within 14 days of making it.

When you buy Premium, we will ask you to agree that your Premium access starts straight away, and to acknowledge that you therefore lose your 14-day right to cancel once your Premium access has started. If you give that agreement and acknowledgement, you cannot cancel the purchase for a refund under the 14-day right, but you can still stop future renewals at any time as described above.

If we have not asked for and received your agreement and acknowledgement, you can cancel within 14 days of the purchase (or, for a free trial that converts to paid, within 14 days of the first payment) and receive a refund. To do so, request a refund from the store using the links below, or tell us at support@endurio.app and we will help you.

Refunds

Payments are taken by Apple or Google, so refunds are issued by them:

• Apple: reportaproblem.apple.com;
• Google Play: Google Play > Payments and subscriptions > Budget and history, or play.google.com/store/account/orderhistory.

Except as set out in this section or where the law gives you a right to a refund, we do not refund the unused part of a billing period when you cancel.

Your legal rights

If you are a consumer, you have legal rights in relation to digital content and services that are faulty or not as described. Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality, and services must be provided with reasonable care and skill. Nothing in these Terms affects these rights. Advice about your legal rights is available from Citizens Advice (in the UK) or your local consumer advice service.

Acceptable use

You must not:

• use the Services for anything unlawful, harmful, fraudulent or abusive;
• try to interfere with, overload, reverse engineer, scrape or gain unauthorised access to the Services or the systems behind them, except where the law allows this and cannot be excluded;
• try to make the coach produce content that is unlawful or harmful, or try to bypass its safety measures;
• upload content that you do not have the right to share, or that infringes anyone's rights;
• use another person's account or data without their permission;
• resell, sublicense or commercially exploit the Services or the content they produce, or use them to build a competing product or train an AI model;
• rely on the Services in an emergency or instead of professional medical advice.

Your content

"Your content" means what you give us: messages to the coach, files you attach, plan inputs, and data from services you connect.

You keep all rights you have in your content. You give us a non-exclusive, royalty-free licence to host, copy, process and transmit your content only as needed to provide, secure and support the Services for you. This licence ends when your content is deleted, except for copies we must keep by law or that remain in backups until they expire.

We use your chat messages to train or improve AI models only if you turn on "Help improve Endurio's AI" in Settings > Privacy. The Privacy Policy explains how that works.

You are responsible for your content and confirm you have the right to share it with us.

Our intellectual property

The Services, including the app, the website, the software, the training plans and workouts, the text, graphics and design, and the Endurio name and logo, are owned by Endurio or its licensors and are protected by intellectual property laws.

We give you a personal, non-exclusive, non-transferable licence to use the Services, and the plans and content generated for you, for your own non-commercial training while these Terms apply. You may print or share your own plan for personal use, but you may not sell it or publish it as your own work. All other rights are reserved.

Changes to the service

We keep improving Endurio, so features will change over time. We may change the Services:

• to reflect changes in the law or in the requirements of the app stores or connected services;
• to make technical or security improvements;
• to add, improve or remove features, provided the change does not significantly reduce what you have paid for.

If a change significantly reduces the Premium features you have paid for, we will tell you in advance, and you may cancel and receive a refund of any amount paid for the period after the change takes effect. If the store cannot issue that refund, contact us at support@endurio.app and we will arrange it.

We may need to suspend the Services for short periods for maintenance, to fix problems or for security reasons. We will try to keep these interruptions short and, where we can, tell you in advance. The Services also depend on our technology providers and on connected services, and may sometimes be unavailable for reasons outside our control.

Our responsibility to you

What we are responsible for

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time you entered into the contract, both of us knew it might happen.

What we do not limit

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence or that of our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation;
• breach of your statutory rights as a consumer, including under the Consumer Rights Act 2015;
• any other liability that cannot be excluded or limited by law.

What we are not responsible for

We are not responsible for:

• loss or damage that was not foreseeable;
• loss or damage caused by events outside our reasonable control, such as failures of the internet, app stores or connected services;
• loss of profit, business or business opportunity. The Services are for personal use; if you use them for any business purpose, we have no liability to you for such losses;
• injury, illness or other harm that results from training in a way that is not suitable for you, unless it was caused by our negligence or our breach of these Terms;
• the content, availability or accuracy of connected services.

Because training outcomes depend on many things we do not control, including your health, effort, rest and nutrition, we do not promise that the Services will produce any particular fitness or performance result.

Limit on our liability

Subject to "What we do not limit" above, our total liability to you for all claims relating to the Services is limited to the greater of (a) the total amount you paid for Premium in the 12 months before the event giving rise to the claim and (b) £100.

Suspension and termination

Ending the contract yourself

You may stop using the Services at any time. To end these Terms, delete your account in Settings > Delete account and cancel any subscription in your store account.

When we may suspend or close your account

We may suspend or close your account if:

• you seriously or repeatedly break these Terms, for example by misusing the coach or the systems behind it;
• we must do so to comply with the law or the rules of an app store; or
• your account poses a security risk to you, us or other users.

Unless the law or a security risk prevents us, we will tell you before we do so and explain why, and give you a chance to fix the problem where that is possible. If we close your account without a good reason under this section, we will refund any amount you paid for Premium for the period after closure.

We may also stop providing the Services altogether. If we do, we will give you at least 30 days' notice and refund any amount you paid for Premium for the period after the Services end.

What happens when the contract ends

When the contract ends, your licence to use the Services ends and we delete your data as described in the Privacy Policy. Sections of these Terms that by their nature should continue (such as Our responsibility to you and Governing law and disputes) continue to apply.

Changes to these terms

We may change these Terms to reflect changes in the law, in the app stores' or connected services' requirements, or in the Services.

If a change materially affects you, we will tell you by email or in the app at least 30 days before it takes effect, and explain what is changing. If you do not agree to the change, you can close your account and cancel your subscription before the change takes effect. If the change materially disadvantages you during a period you have already paid for, we will refund the amount for the rest of that period.

For minor changes that do not affect your rights, such as clarifications or corrections, we will update the "Last updated" date at the top of this page.

Governing law and disputes

These Terms are governed by the law of England and Wales.

If you are a consumer, you can bring proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland, and if you live in Northern Ireland, in Northern Ireland. If you live in the European Union, you also benefit from any mandatory provisions of the consumer law of your country of residence, and you may bring proceedings in your country's courts.

If you have a complaint, please contact us first at support@endurio.app. We will try to resolve it quickly and fairly. If we cannot, you may refer it to the courts as described above.

General

• Transfer. We may transfer our rights and obligations under these Terms to another organisation, for example if our business is sold. We will tell you if this happens, and it will not reduce your rights. If you are unhappy with the transfer, you can end the contract and cancel your subscription. You may not transfer your rights under these Terms without our written consent.
• Third parties. No one other than you and us has any right to enforce these Terms, except as stated in App Store and Google Play.
• Severability. If a court finds part of these Terms unlawful, the rest will continue in force.
• Delay. If we do not enforce a right straight away, we can still enforce it later.
• Language. These Terms are in English.

App Store and Google Play

This section applies when you download the Endurio app from the Apple App Store or Google Play.

• These Terms are between you and Endurance Intelligence Ltd only. Apple and Google are not parties to them and are not responsible for the app or its content.
• Your use of the app must also comply with the usage rules in the store's terms (for Apple, the Apple Media Services Terms and Conditions).
• We, not Apple or Google, are responsible for maintaining and supporting the app. Apple and Google have no obligation to provide maintenance or support.
• If the app fails to conform to any warranty that applies by law, you may notify Apple, and Apple will refund the purchase price (if any) for the app. To the maximum extent permitted by law, Apple has no other warranty obligation for the app. Any other claims, losses or costs relating to any such failure are, as between Apple and us, our responsibility.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your use of it, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection claims, privacy claims, and claims relating to health or fitness data.
• If a third party claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country subject to a UK, EU or US government embargo and are not listed on any UK, EU or US list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary.

Contact us

If you have any questions about these Terms or the Services, or want to make a complaint, contact us at:

• Email: support@endurio.app
• Post: Endurance Intelligence Ltd, 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom